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FS customer care

Talk to the right FS team

Choose what you need help with and share the essential details. Adding a tracking reference helps us identify a shipment faster.

Urgent custody or delivery concern?

Call FS directly when a parcel, customer handover or delivery team may be at immediate risk.

+254 758 715596
Track a shipmentSee the latest verified parcel stage. Read common answersPickup codes, delivery and account help. Track an applicationCheck vendor or partner onboarding progress.
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Live FS network

Find a customer-ready FS Point

These locations come directly from approved FS network records. Confirm the available service before travelling.

3 active locations
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kawa

Drop-offCustomer collection
8:00 AM – 5:00 PM

Ngumo Estate, Nairobi, Kenya

Drop-offCustomer collection
8:00 AM – 7:00 PM

Kawangware, Nairobi, Kenya

Drop-offCustomer collection
8:00 AM – 8:30 PM

No active location matches this service filter.